Shipping policy

Last Updated: January 2026

This Shipping Policy explains how NoctiX processes, dispatches, and delivers orders placed through Noctix.in.

By placing an order on Noctix.in, you acknowledge and agree to the terms of this Shipping Policy.

1. Order Processing

Orders are processed after successful confirmation of the order and payment, where applicable.

NoctiX will make reasonable efforts to process and dispatch orders within the estimated processing timeline communicated on the website or during checkout.

Orders may require additional processing time during sales, promotional periods, product launches, holidays, or periods of unusually high order volume.

2. Dispatch

Once an order has been processed and packed, it will be handed over to the applicable logistics or courier partner for delivery.

Customers may receive shipping confirmation and tracking information once the shipment has been dispatched.

The availability of tracking information may depend on the courier partner and the applicable logistics system.

3. Delivery Timeline

The estimated delivery timeline displayed at checkout or communicated by NoctiX is an estimate and not an unconditional guarantee unless expressly stated otherwise.

Delivery timelines may vary depending on the delivery location, courier availability, weather conditions, public holidays, operational conditions, transportation disruptions, and other circumstances beyond the reasonable control of NoctiX.

Customers should use the tracking information provided for the latest shipment status.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, phone number, house or building details, street information, city, state, and postal code.

NoctiX shall not be responsible for delivery failures, delays, additional shipping charges, or returned shipments resulting from incorrect, incomplete, or outdated address information provided by the customer.

If you need to modify your delivery address after placing an order, you should contact NoctiX Customer Support as soon as possible.

Address changes may not be possible after the order has been dispatched.

5. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their operational policies.

Customers should remain available at the provided delivery address or ensure that an authorised person is available to receive the shipment.

If a shipment is returned to NoctiX because the customer was unavailable, refused delivery, provided an incorrect address, or otherwise failed to receive the shipment, additional shipping or re dispatch charges may apply where permitted.

6. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.

Shipping charges may vary depending on the destination, order value, product, delivery method, or other applicable factors.

NoctiX reserves the right to modify shipping charges at any time before an order is placed.

7. Cash on Delivery

Cash on Delivery may be available for selected products, locations, and orders.

NoctiX may require a partial advance payment before processing a COD order.

Once the order has been processed and tracking information has been generated, the advance COD payment will be treated in accordance with the applicable NoctiX Return & Refund Policy.

Customers should carefully review the order details before confirming a COD order.

8. Shipment Tracking

Where tracking is available, customers may receive a tracking number or tracking link after the order has been dispatched.

Tracking information is provided by the applicable logistics partner and may take some time to become active after dispatch.

NoctiX is not responsible for temporary inaccuracies, delays in tracking updates, or technical issues with third party courier tracking systems.

9. Delivery Delays

Delivery may be delayed due to circumstances including:

  1. Severe weather conditions.

  2. Public holidays.

  3. Transportation disruptions.

  4. Courier operational issues.

  5. Incorrect or incomplete delivery information.

  6. Customer unavailability.

  7. Natural disasters.

  8. Government restrictions.

  9. Unexpected logistics disruptions.

  10. Other circumstances beyond the reasonable control of NoctiX.

Where a significant delay occurs, customers may contact NoctiX Customer Support for assistance.

10. Damaged Shipments

Customers should inspect the external condition of the package when it is delivered.

If the package appears significantly damaged, opened, tampered with, or otherwise compromised, customers should document the condition with photographs or video where reasonably possible and contact NoctiX Customer Support promptly.

Any claim relating to damaged products should include the order number and relevant photographs or other supporting information.

NoctiX may coordinate with the applicable logistics partner to investigate the shipment.

11. Incorrect or Missing Products

If you receive a product that is different from the product ordered or if an item appears to be missing from your shipment, please contact NoctiX Customer Support as soon as reasonably possible.

You may be required to provide photographs, an unboxing video, order information, packaging details, or other information necessary to investigate the issue.

NoctiX will review the matter and provide an appropriate resolution in accordance with the applicable policies.

12. Undelivered or Returned Shipments

If a shipment cannot be delivered and is returned to NoctiX by the courier partner, customers should contact NoctiX Customer Support to discuss the available options.

Where re dispatch is possible, additional shipping or logistics charges may apply depending on the circumstances.

If the order is eligible for cancellation and refund, the applicable refund will be processed in accordance with the NoctiX Return & Refund Policy.

13. International Shipping

Unless expressly stated otherwise on Noctix.in, NoctiX currently focuses on shipping orders within India.

International shipping may be offered for selected products or destinations at the discretion of NoctiX.

Where international shipping is available, the customer may be responsible for applicable customs duties, import taxes, local charges, or other fees imposed by the destination country.

14. Delivery Estimates

Any delivery timeline displayed on Noctix.in is an estimate based on information available at the time of purchase.

The actual delivery date may vary.

NoctiX shall not be responsible for delays caused by third party logistics providers or circumstances beyond its reasonable control.

15. Contact Us

For shipping related questions, delivery issues, tracking assistance, or address related concerns, please contact:

Noctix
Vill + Post Neemka Shahjanpur, GB Nagar, Uttar Pradesh, 203155
Phone: +91 7303041536
Email: support@noctix.in