Refund policy

Last Updated: August 2026

At NoctiX, we want you to have a positive experience with your purchase. This Return & Refund Policy explains the conditions and process applicable to returns, refunds, exchanges, and frame replacements for products purchased through Noctix.in.

By placing an order on Noctix.in, you acknowledge and agree to the terms of this Return & Refund Policy.

1. Return Eligibility

Customers who purchase NoctiX glasses are eligible to request a return and refund within 30 days from the date of product delivery, subject to the conditions specified in this policy.

The return request must be raised within the applicable 30 day period.

Products returned after the applicable return period may not be eligible for a refund.

2. Product Inspection

Once a returned product is received by NoctiX, it may undergo a quality inspection.

The inspection may verify the authenticity, condition, accessories, and other relevant details of the returned product.

A refund will be processed only after the returned product successfully passes the applicable quality inspection.

Products that have been intentionally damaged, tampered with, replaced, altered, or submitted as counterfeit or different products may not qualify for a refund.

3. Product Condition

Customers should return the product in reasonable condition along with the accessories, packaging, documentation, and other items supplied with the original order, where applicable.

Products damaged due to misuse, accidental damage, improper handling, unauthorised modification, negligence, or normal wear and tear may not qualify for certain return, refund, or replacement benefits.

NoctiX reserves the right to determine whether a returned product meets the applicable return conditions.

4. Refund Processing

Once the returned product has been received and successfully inspected, NoctiX will process the applicable refund.

Approved refunds will generally be credited to the original payment method within 7 to 10 working days after the refund has been processed.

The actual time taken for the refund to appear in the customer's account may vary depending on the payment gateway, payment provider, bank, or other financial institution.

NoctiX shall not be responsible for delays caused by banks, payment gateways, or other third party payment providers.

5. Refunds for Cash on Delivery Orders

For eligible Cash on Delivery orders, customers may be required to provide accurate bank account details for processing the refund.

The required information may include the following:

Account Holder Name

Account Number

Bank Name

IFSC Code

The refund will be transferred to the bank account provided by the customer after the returned product successfully passes the applicable quality inspection.

NoctiX will not be responsible for delays or failed transfers resulting from incorrect or incomplete banking information provided by the customer.

6. Frame Replacement

Customers may request a frame replacement within 30 days from the date of order, subject to product availability and the conditions specified in this policy.

The frame replacement option may allow customers to select a different frame design or fit.

If the replacement frame has a higher price than the originally purchased frame, the customer must pay the applicable difference before the replacement is processed.

If the replacement frame has a lower price than the originally purchased frame, the difference will not be refunded to the original payment method. Instead, the applicable difference may be issued as NoctiX store credit.

7. Frame and Colour Availability

Frame replacement is subject to the availability of the requested frame design and colour.

If the requested frame is unavailable, NoctiX may offer an alternative frame or another appropriate resolution.

8. Exchange Limitation

Each product is eligible for exchange only once under this policy.

Once an exchange has been completed, the exchanged product will not ordinarily be eligible for another exchange under the same policy.

Any subsequent request may be considered at the sole discretion of NoctiX and subject to applicable law.

9. Replacement Instead of Refund

Customers who are eligible for a frame replacement may choose replacement instead of requesting a refund.

If a customer subsequently requests a refund after receiving a replacement, the request will be evaluated according to the applicable refund eligibility requirements and timelines.

A previous replacement does not automatically guarantee eligibility for a subsequent refund.

10. Store Credit

Where store credit is issued under this policy, the credit may be used towards an eligible future purchase on Noctix.in.

Store credit issued in place of a price difference is not redeemable for cash unless otherwise required by applicable law.

If a customer purchases any product using NoctiX store credits, any eligible refund for that purchase will be issued exclusively as store credits and will not be refunded in cash or transferred to the customer's original payment method or bank account.

Additional conditions may apply to store credit and will be communicated when the credit is issued.

11. Partial COD Payment

For orders placed using the Cash on Delivery payment option, NoctiX may require a partial payment in advance before the order is processed.

Once the order has been processed and tracking information has been generated, the advance COD payment will be considered part of the applicable order processing and logistics charges.

The advance COD payment will not be refundable in cases where the customer subsequently cancels the order, refuses delivery, fails to accept delivery, or otherwise fails to receive the shipment after tracking information has been generated.

Customers are advised to carefully review their order information before confirming a COD purchase.

Any refund that becomes applicable after successful delivery will be governed by this Return & Refund Policy and the applicable Terms of Service.

12. Non Eligible Returns

A return, refund, or replacement request may be rejected where the product has been intentionally damaged, tampered with, materially altered, replaced with another product, submitted as counterfeit, or otherwise does not correspond to the original order.

NoctiX may also reject requests that are fraudulent, abusive, misleading, or inconsistent with the applicable return or exchange conditions.

13. How to Raise a Return or Replacement Request

Customers should contact NoctiX Customer Support to initiate a return, refund, or frame replacement request.

Customers may be required to provide:

1. Order number.

2. Registered phone number or email address.

3. Reason for the request.

4. Photographs or other relevant information about the product.

5. Preferred replacement frame and colour, where applicable.

Requests can be raised by contacting:

Email: support@noctix.in

Customers should not send products to any address unless the return has been approved and the appropriate return instructions have been provided by NoctiX.

14. Fraudulent or Abusive Claims

NoctiX reserves the right to investigate suspicious or fraudulent return, refund, or exchange requests.

This may include repeated unreasonable claims, submission of false information, attempts to obtain refunds through fraudulent means, product substitution, intentional damage, or other misuse of the return and refund process.

Where fraudulent or abusive activity is identified, NoctiX may reject the request, cancel associated orders, restrict account access, or take other appropriate action permitted by applicable law.

15. 30 Day Money Back Guarantee Period

The 30 day money back guarantee period begins on the date the product is delivered to the customer. Customers must submit their return and refund requests within 30 calendar days from the date of delivery to qualify for the guarantee, subject to the applicable product specific conditions and requirements set out in this policy.

16. Returns of Products Purchased as Part of a Combo or Bundle

When a customer purchases multiple products as part of a discounted combo, bundle, or promotional offer, the discount may be conditional upon purchasing the complete set of products.

If a customer returns only one or more products from a discounted combo or bundle while retaining the remaining products, NoctiX reserves the right to recalculate the order value by applying the applicable standalone selling price to the products retained by the customer.

The refund will be calculated by deducting the recalculated value of the retained products from the amount originally paid for the combo or bundle, subject to any other applicable deductions permitted under the disclosed offer terms and applicable law.

Accordingly, the customer may receive a refund only for the remaining eligible amount after the value of the retained products has been adjusted. If the recalculated value of the retained products equals or exceeds the amount originally paid, no refund may be payable.

This calculation is intended to ensure that the discount applicable to a complete combo or bundle is not retained when the customer returns only part of that purchase.

17. Laser Cap Progress Tracking Requirement

Customers purchasing the NoctiX Laser Hair Cap under the 100% Money Back Guarantee must regularly share progress images documenting their product usage, in accordance with the progress tracking instructions communicated by NoctiX.

If a customer fails to share the required progress images for a continuous period of more than 14 consecutive days, the customer will become ineligible for the 100% Money Back Guarantee.

Customers are responsible for submitting their progress images through the designated communication channel and within the prescribed timelines. NoctiX may request relevant information to verify compliance with the progress tracking requirements before approving a refund request.

This condition applies specifically to the Laser Hair Cap guarantee and does not automatically determine eligibility for any other return, refund, or replacement benefit that may apply under a separate policy or applicable law.

18. Policy Modification

NoctiX reserves the right to modify, update, or amend this Return & Refund Policy from time to time.

Any changes will become effective once published on Noctix.in unless otherwise stated.

Customers are encouraged to review this policy periodically.

Contact Us

For any questions regarding returns, refunds, cancellations, or shipping, please contact:

Noctix
Vill + Post Neemka Shahjanpur
GB Nagar, Uttar Pradesh - 203155
India

Phone: +91 7303041536
Email: support@noctix.in